It is the customers responsibility to provide us with an address where delivery can be signed for in reasonable time.
Customers, please ensure
- notification can be given to an address where you will be there to accept the parcel
- if required please send us an email with special instructions to leave in a garage or with a neighbour.
- arranging for someone to be at the desired address once you receive the despatch e-mail telling you its on its way.
Please be understanding with us and our carrier if they try to deliver and you know you are not going to be at home and incur further charges. We can only send on the information we are given.
When an item is despatched an e mail explains your order is on its way. In the UK that usually means next working day delivery. If you receive the email after 4pm this means it will be with you within 48 working hours.
We aim to despatch all items which are in stock within 48 hours of payment of goods
Delivery Charges: £4.95 for UK delivery
*Please note we are unable to deliver to Europe and the Channel Islands.
We have split returns into two sections these are
1) Faulty Goods
2) Unwanted Goods.
If you receive an item that is damaged, please inform us within 3 days of receipt. We will offer either a replacement item to be sent, or a full refund for the item(s) only . If you request a refund we would ask that the faulty item(s) is/are returned within 14 days. If you require an exchange we will replace goods deemed faulty to ensure this deadline is met. We reserve the right to get a manufacturers inspection before we refund or exchange to verify an official decision of some complaints.
You have the right to return an item within 7 working days commencing the day after you receive your goods. The unwanted item(s) must be returned undamaged and in original packaging to receive a full refund. We will refund the cost of the item(s), excluding courier costs - and that you return in the above condition, within 30 days from the e-mail notification of your intention to cancel. (this must be within 7 days of receipt of goods).
All of our prices are inclusive of VAT.
Plants 2 Gardens
Manor House Farm
Company Registration No: 09114958
Company VAT NO: 191317218