Customer
Service
We can be contacted on 01832 733374 between 9am-4pm,Monday to Friday. Calls charged at your telephone providers
national rates. Alternatively please
email us: customerservice@plants2gardens.com or use the online conact us form.
Money BackGuarantee
If you are dissatisfied with your item, returns will be dealt with upon
receipt unused in the manner it was delivered to you. Plants2Gardens will refund the cost of sending an item back to us if it’s defective, damaged or incorrect.
Consumer Rights
The statutory rights of the consumer are not affected by the terms of our
service.
Cancellation Policy
If for any reason you need to cancel your order please phone us on 01832 733374
or email us customerservice@plants2gardens.com as soon as possible. However, as we endeavour to ship your order very quickly,
it may not always be possible to cancel your order. If an item is cancelled
whilst in transit, a £10 re-direction charge will be made for return of the
goods back to us without receipt. If this is the case, please follow the
returning goods procedure.
Returning Goods
We have split returns into two sections these are
1)Faulty Goods
2)Unwanted Goods.
Faulty Goods
If you receive an item that is damaged, please inform us as soon as possible.
We will offer either a replacement item to be sent, or a full refund for the
item(s) only. If you request a refund we would ask that the faulty item(s)
is/are returned within 14 days. If you require an exchange we will replace
goods deemed faulty to ensure this deadline is met. We reserve the right to get
a manufacturers inspection before we refund or exchange to verify an official
decision of some complaints.
Unwanted Goods/Wrong sizing
You have the right to cancel your order within 7 working days commencing the
day after you receive your goods. The unwanted item(s) must be returned
undamaged and in original packaging to receive a full refund. We will refund
the cost of the item(s), excluding courier costs - and that you return in the
above condition, within 30 days from the e-mail notification of your intention
to cancel. (this must be within 7 days of receipt of goods).
